THOUXAnwaze brand llc, refund policy.
Refund Policy?
ThouxanWaze does not offer returns for wrong sizing or ordering the wrong item, so please be cautious and do not hesitate to ask for more sizing information by contacting us on Instagram @thouxanwaze. If a wrong size arrives, please do not open the package and contact our email at info@thouxanwaze.com.
More about Returns?
To be eligible for a return, your item must be in a condition that is clearly the fault of ThouxanWaze, such as disfiguration, dye issues, wrong size in the wrong package (must submit proof), and other rare faults that can happen through a clothing brand.o start a return, you can contact us at info@thouxanwaze.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return questions at info@thouxanwaze.com.
Damages and Issues?
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / Non-Returnable Items?
Unfortunately, we cannot accept returns on sale items or items purchased using a promo code/discount code.
Shipping Price Returns
Shipping Price Returns?
This is very important for all non-US-related shipping returns. We do NOT REFUND NON-US shipping charges. We will refund an order due to damages, issues, and other extenuating circumstances!
Exchanges?
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@thouxanwaze.com.